fairplay ph Privacy Policy

When you register for an account on fairplay ph, we collect the personal details you provide directly, including your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect a copy of a valid government-issued identification document as part of our identity verification process, which is required under applicable regulations. When you make deposits or withdrawals, we record transaction details including the payment method used, the amount in Philippine pesos, and the date and time of each transaction. As you use the platform — browsing the game lobby, placing bets, or accessing promotions — we automatically collect technical data such as your device type, operating system, browser version, IP address, and session activity logs. We may also collect information about how you interact with our pages, including which features you use most frequently, to help us improve the platform experience for Filipino members. If you contact our support team, we retain records of that correspondence, including any information you share in the course of seeking assistance. All information collected is limited to what is genuinely necessary for the purposes described in this Privacy Policy.

The primary purpose for collecting your personal information is to operate your account and deliver the services you have signed up for, including processing deposits and withdrawals in Philippine pesos, verifying your identity, and giving you access to sports betting markets and casino-style games. We use your contact details to send you important account notifications — such as transaction confirmations, security alerts, and updates to our terms or policies — and, where you have opted in, to inform you about relevant promotions available on the Promotion page. Your data is also used to comply with our legal and regulatory obligations, including anti-money laundering checks, responsible gaming monitoring, and reporting requirements imposed by the relevant Philippine authorities. Technical and behavioural data helps us maintain platform security, detect and prevent fraud, and investigate any suspicious activity that may affect the integrity of the platform or the safety of our members. We may use aggregated, anonymised data for internal analytics and product development purposes; this data cannot be used to identify any individual member. We do not use your personal information to make fully automated decisions that have a significant legal or similarly significant effect on you without human review. If you have questions about how a specific piece of your data is being used, you are welcome to contact us at [email protected].

fairplay ph does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We may share your data with carefully selected service providers who assist us in operating the platform — for example, payment processors who handle your PHP transactions, identity verification partners, and technology providers who support our infrastructure — but only to the extent necessary for them to perform their specific function, and always under strict contractual obligations that prohibit them from using your data for any other purpose. We may also disclose your information to regulatory bodies, law enforcement agencies, or other government authorities in the Philippines when we are legally required to do so, or when we believe in good faith that disclosure is necessary to protect the rights, property, or safety of the platform, our members, or the public. In the event that fairplay ph undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, subject to the same privacy protections described in this policy. We will never share your data with third parties for their own direct marketing without your explicit consent. Any third-party service providers we engage are assessed for their data security practices before being appointed, and we review those arrangements on a regular basis.

Your personal information is stored on secure servers that are protected by industry-standard technical and organisational security measures, including encryption in transit and at rest, access controls, and regular security audits. We retain your data for as long as your account remains active and for such additional period as is required by applicable law or regulation — for example, transaction records may be retained for a minimum period to satisfy anti-money laundering obligations. When data is no longer required, it is securely deleted or anonymised in accordance with our internal data retention schedule. While we take every reasonable precaution to protect your information, no online platform can guarantee absolute security; we therefore encourage you to use a strong, unique password for your fairplay ph account and to keep your login credentials confidential. If you suspect that your account has been accessed without your authorisation, please contact our support team immediately at [email protected] so that we can take prompt action. We will notify you and the relevant authorities in the event of a data breach that is likely to result in a risk to your rights and freedoms, in accordance with applicable notification requirements. Our security practices are reviewed and updated regularly to keep pace with evolving threats and industry best practices.

As a member of fairplay ph, you have a number of rights in relation to the personal information we hold about you, and we are committed to making it straightforward for you to exercise those rights. You have the right to request a copy of the personal data we hold about you, and we will provide this in a clear and accessible format within a reasonable timeframe. If any of your personal information is inaccurate or out of date, you have the right to request that we correct it; you can also update many of your account details directly through your account settings. You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any legal retention obligations that require us to keep certain records. You have the right to object to or restrict certain types of processing, including direct marketing communications, and you may withdraw any consent you have previously given at any time without affecting the lawfulness of processing carried out before the withdrawal. To exercise any of these rights, please contact our support team at [email protected] with your request; we will respond within the timeframe required by applicable law. We will never penalise you for exercising your data rights, and we aim to handle all such requests with care and transparency.

fairplay ph uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to help us understand how members use the site so that we can continue to improve it. Essential cookies are necessary for the platform to operate — for example, they keep you logged in during your session and ensure that your account settings are applied correctly — and cannot be disabled without affecting your ability to use the service. We also use analytical cookies to collect aggregated, anonymised information about how visitors navigate the platform, which pages are most popular, and where members encounter difficulties; this data is used solely for internal improvement purposes and is not shared with third-party advertisers. You can manage your cookie preferences through your browser settings at any time; most browsers allow you to block or delete cookies, though doing so may affect the functionality of certain features on the platform. We do not use cookies to serve third-party advertising or to track your activity across other websites. Our cookie practices are reviewed periodically to ensure they remain proportionate and in line with applicable privacy standards. If you have questions about the specific cookies we use, please contact us at [email protected].

We may update this Privacy Policy from time to time to reflect changes in the way we operate, changes in applicable law or regulation, or improvements to our data practices. When we make material changes, we will notify registered members via the platform or by email to the address associated with your account, and the updated policy will be published on this page with a revised effective date. We encourage you to review this page periodically so that you are always aware of how your information is being handled. Continued use of the fairplay ph platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you should stop using the platform and contact our support team to discuss your options, including account closure. Historical versions of this policy are available upon request by contacting [email protected]. Our commitment to protecting your personal information remains constant regardless of any updates to the specific terms of this policy.